Frequently Asked Questions (FAQs)
Membership & account
Open Membership → Register, complete the registration form, and submit it. You will receive an email with an activation link. Click that link to activate your account, then sign in. Successful activation also awards a one-time welcome of 50 HALOS.
After you have registered and activated your account, go to Membership → Login (or use MEMBERSHIP in the main menu) and sign in with your credentials.
The site is integrated with the store and other member features. Saving your address can simplify checkout so you do not have to re-enter it for every order. Phone numbers support services such as shipping notices and account security options.
When your profile includes name, street, city, state, ZIP, country, phone, and a real profile photo (not the default avatar), you receive a one-time award of 25 HALOS. Review history under Profile → HALO Activity.
Free membership lets you sign in, submit memorials for review, earn and use HALOS, and use core community features.
Premium and Premium+ are optional paid tiers with additional benefits (see Premium below). They are separate from free membership and are not required for an Angel to be approved or shown on the wall.
Memorial wall & Angels
First register for a membership. Activate your account using the link in your email, then log in. In your profile dashboard, open Submit an Angel, complete every required field on the form, and submit. Your submission will enter the approval queue.
If the form is complete and there are no issues with the information provided, review can take up to 72 hours; it is often faster. You may receive an email when a submission is approved.
Common causes of delay include special characters in form fields (such as quotes or embedded HTML), an image with text written across it, or an image with a decorative frame. Other issues can arise, but those are among the most frequent.
Depending on status and site tools available to members, you may be able to update certain details from your account. If something needs correction after approval, contact the team (see Privacy & support below) with the Angel’s name and the change required.
Yes. The site includes an interactive map that places Angels by location so the geographic scale of this crisis is visible. Look for the map on the home page and related memorial sections.
HALOS
HALOS are APALD’s member recognition points. They are not money, gift cards, or cryptocurrency. They live on your member account and mark participation—such as signing in, honoring Angels, and supporting the community. Approved memorial listings do not require HALOS. A full overview is on the HALOS page.
No. Many HALOS come from participation, such as signing in and engaging respectfully on memorials. Store packs are optional if you want a larger balance—for example, to support more Angels.
Current participation paths include:
- Account activation — one-time welcome of 50 HALOS after successful activation.
- Signing in — about 1 HALO(s) on a limited schedule (about once every 24 hours for standard members).
- Completing your profile — one-time 25 HALOS when address, phone, and a real profile photo are in place.
- Comments on other families’ Angels — about 5 HALOS for a qualifying top-level comment (at least 25 characters). Comments on a memorial you submitted do not earn HALOS; replies do not earn HALOS.
- Referring a member — when someone lists you as referrer while completing their profile, you may receive 10 HALOS (one time per referred member).
- Optional store packs — credited after payment succeeds.
Premium and Premium+ members receive increased amounts for qualifying sign-ins and comments (see Premium). Signed-in members can review history under HALO Activity on their profile.
Signed-in members may give HALOS to an Angel as a sign of remembrance (not a cash gift to the family). HALOS may also unlock the Angel Frames studio and individual frames, and may be used for optional memorial highlight features when those tools are available to you.
When an Angel receives 100 HALOS from the community, the member who submitted that Angel can unlock Angel Frames through that path. The Angel’s HALO total is not reduced.
After payment succeeds. HALOS are credited when the order is confirmed, so your balance reflects completed transactions rather than items left in a cart.
No. HALOS are tied to member accounts. Create a free membership and sign in so activity and purchases credit the correct balance. Some guest support options on the site use cash instead of HALOS.
No. Financial donations and store purchases support APALD’s operations and programs. HALO donations on an Angel page are a community recognition signal—a way members show that they remember and stand with that memorial. They are not a cash transfer to the family.
No. HALOS have no cash value outside APALD and cannot be withdrawn. They are used only through features the site provides.
Sign out and back in, then check HALO Activity on your profile after any recent store purchase has fully completed. If the total still looks incorrect, contact APALD with your member email and the approximate time of the activity.
Store & orders
You may browse the store without signing in. Some products—such as HALO packs and membership upgrades—require a signed-in member account because they attach to your profile. Digital items are the primary offerings while physical inventory processes are finalized.
Signed-in members can view order history from their profile when that section is enabled on your account. You should also receive an email receipt after a successful purchase. If you cannot locate an order, contact the webmaster with the email used at checkout and the approximate purchase date.
Digital items and memberships are fulfilled when payment succeeds. Watch your email for order notices.
Other site features
Yes. The site includes a tool to look up federal and state representatives from an address or ZIP code so you can find contact information related to this crisis.
Families and supporters may submit a short video holding a photo of their Angel and saying “We Are APALD.” Submissions help build a collective public message.
Open EVENTS in the main navigation. Event listings may also appear under articles as that section continues to develop.
See Resources for articles, data-oriented materials, the symptom checker, and related tools.
Privacy & support
We use encryption for traffic when you access the site over HTTPS. We also apply contemporary safeguards aimed at protecting your privacy and account security. Use a strong unique password and keep your activation and login emails private.
Go to TEAM in the main menu and contact Raymond Wade (Chief Technical Advisor), or email Webmaster@WeAreAPALD.org. Please include the page URL, what you expected, and what happened instead.